Terms of service

 

TERMS OF SERVICE


OVERVIEW


Welcome to KANZO!


The terms “we”, “us” and “our” refer to KANZO. KANZO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).


KANZO is powered by Shopify, which enables us to provide the Services to you.


These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when you access or use our Services.


Please read these Terms of Service carefully, as they contain important information regarding your legal rights, obligations, warranties and limitations of liability.


By visiting, interacting with or using our Services, including placing an order through our website, you agree to be bound by these Terms of Service and our Privacy Policy.


If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.


⸻


SECTION 1 – ACCESS AND ACCOUNT


By agreeing to these Terms of Service, you represent that you are at least the age of majority under the laws applicable in your place of residence, or that you have obtained the necessary consent from your parent or legal guardian to use the Services.


To use certain parts of the Services, including making purchases through our online store, you may be required to provide information such as your name, email address, billing information, payment information, telephone number and shipping address.


You represent and warrant that all information you provide to us is accurate, current and complete, and that you have the necessary right to provide such information.


You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.


You may not sell, transfer, assign or otherwise allow another person to use your account without our permission.


⸻


SECTION 2 – OUR PRODUCTS


We make every reasonable effort to display and describe our products as accurately as possible.


However, actual product colours, appearance, texture, dimensions or details may vary slightly from photographs displayed on our website due to lighting, photography, screen settings, device displays and the natural characteristics of certain materials.


Such minor variations do not necessarily constitute a product defect.


All product descriptions, specifications, prices and availability are subject to change at any time without prior notice.


We reserve the right to discontinue any product at any time and may limit the quantities available for purchase by any individual, geographic region or jurisdiction.


Product measurements stated on our website are approximate unless otherwise specified.


⸻


SECTION 3 – ORDERS


When you place an order through our website, you are making an offer to purchase the selected products.


KANZO reserves the right to accept, reject, limit or cancel an order where reasonably necessary, including in cases involving:


  • Product unavailability;
  • Pricing or product information errors;
  • Suspected fraud or unauthorised transactions;
  • Payment issues;
  • Duplicate or unusually large orders; or
  • Other circumstances that may affect our ability to fulfil the order.


Your order is considered accepted once payment has been successfully processed and we have confirmed the order.


Please review your order carefully before submitting it.


Once an order has been confirmed or prepared for shipment, we may not be able to accommodate cancellation or modification requests.


If we cancel or make a material change to your order, we will attempt to contact you using the email address, telephone number or other contact information provided during checkout.


All returns, exchanges and refunds are subject to our Refund & Return Policy, which forms part of these Terms.


Unless otherwise agreed, products purchased through our website are intended for personal use and not for unauthorised commercial resale.


⸻


SECTION 4 – PRICES AND BILLING


All prices displayed on our website are shown in the currency indicated on the website.


Prices, promotions and discounts may change without prior notice.


The price applicable to your purchase will generally be the price displayed at the time your order is placed and confirmed.


Unless otherwise stated, product prices may not include shipping fees, customs duties, import taxes or other charges that may apply depending on your delivery destination.


Prices offered through our online store may differ from prices available at physical pop-up stores, events, marketplaces or other sales channels.


Promotional offers may be subject to separate terms and conditions.


Where there is a conflict between specific promotional terms and these Terms of Service, the promotional terms will apply to that promotion.


You agree to provide accurate, current and complete purchase, billing and payment information.


You represent that you are authorised to use the payment method provided for your purchase.


You agree to pay all charges associated with your order, including applicable shipping fees, taxes or other charges disclosed during checkout.


⸻


SECTION 5 – SHIPPING AND DELIVERY


Orders will be shipped to the delivery address provided by you during checkout.


Please ensure that your shipping information is complete and accurate before submitting your order.


Estimated delivery times provided by KANZO are for reference only and are not guaranteed.


Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, customs processing, incorrect delivery information or other unforeseen events.


KANZO is not responsible for delays caused solely by third-party courier providers, customs authorities or circumstances outside our reasonable control.


However, if your order appears to be lost or is damaged during delivery, please contact us so that we can assist you in investigating and resolving the issue.


Customers are responsible for providing a complete and accurate delivery address.


Additional costs arising from incorrect or incomplete delivery information provided by the customer may be borne by the customer.


International customers, where applicable, are responsible for any customs duties, import taxes or other charges imposed by their local authorities unless otherwise stated.


Please refer to our Shipping Policy for additional information regarding shipping and delivery.


⸻


SECTION 6 – INTELLECTUAL PROPERTY


The Services and the content made available through them, including but not limited to our brand name, logo, product names, photographs, graphics, illustrations, text, videos, designs, layouts and other materials, are owned by or licensed to KANZO and are protected by applicable copyright, trademark and other intellectual property laws.


These Terms permit you to access and use the Services for personal and non-commercial purposes only.


Unless we provide prior written permission, you may not reproduce, copy, distribute, modify, republish, display, transmit, sell or commercially exploit any material from the Services.


Nothing contained in these Terms grants you any licence or ownership rights to any intellectual property belonging to KANZO, Shopify or any third party.


The KANZO name, logo, product names, designs and related branding may not be used without our prior written permission.


The Shopify name, logo and related trademarks remain the property of Shopify and its respective owners.


All other trademarks appearing through the Services belong to their respective owners.


⸻


SECTION 7 – OPTIONAL TOOLS


We may provide access to tools, applications or services offered by third parties.


We may not monitor or control these third-party tools.


Unless otherwise expressly stated, access to such tools is provided on an “as is” and “as available” basis.


Your use of third-party tools is at your own discretion and may also be subject to the terms and policies of the relevant third-party provider.


We are not responsible for losses or damages arising solely from your use of third-party tools that are outside our reasonable control.


We may introduce additional features, tools or services in the future, and such features will also form part of the Services and be subject to these Terms.


⸻


SECTION 8 – THIRD-PARTY LINKS


Our Services may contain links to websites, platforms or services operated by third parties.


These third-party websites are not necessarily owned or controlled by KANZO.


We are not responsible for the content, accuracy, privacy practices, availability or operation of third-party websites.


If you choose to access a third-party website through our Services, you do so at your own discretion.


Any purchases, transactions or interactions you conduct directly with a third party may be governed by that third party’s own terms, conditions and policies.


Please review the relevant third-party policies before entering into any transaction.


Questions or complaints regarding third-party products or services should generally be directed to the relevant third party.


⸻


SECTION 9 – RELATIONSHIP WITH SHOPIFY


KANZO is powered by Shopify, which enables us to provide the Services to you.


However, purchases made through our store are transactions directly between you and KANZO.


Shopify is not the seller of KANZO products and is not responsible for the fulfilment, quality, safety or performance of products purchased from KANZO.


To the extent permitted by applicable law, Shopify and its affiliates shall not be responsible for claims, losses or damages arising solely from transactions between you and KANZO.


Nothing in this section excludes rights or remedies that cannot legally be excluded under applicable law.


⸻


SECTION 10 – PRIVACY POLICY


Personal information collected through the Services is handled in accordance with our Privacy Policy.


Because our online store is hosted by Shopify, Shopify may also collect and process certain personal information relating to your use of the Services in order to provide and maintain the Shopify platform.


Information submitted through the Services may be processed by Shopify and other service providers that assist us with functions such as payment processing, website hosting, analytics, order fulfilment and customer support.


Some service providers may process information in countries other than the country in which you reside.


Please review our Privacy Policy for further information regarding how personal information is collected, used, disclosed and protected.


⸻


SECTION 11 – FEEDBACK AND REVIEWS


If you submit reviews, photographs, comments, suggestions, ideas or other content to KANZO (“Feedback”), you represent that you have the necessary rights to provide such Feedback.


Unless otherwise prohibited by applicable law, you grant KANZO a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and share such Feedback for purposes including operating, promoting and improving our Services.


You must not submit Feedback that:


  • Violates another person’s copyright, trademark, privacy or other rights;
  • Contains unlawful, defamatory, abusive, obscene or misleading content;
  • Contains malicious software or harmful code;
  • Falsely represents your identity or relationship with another person or organisation.


You remain responsible for the accuracy and legality of the Feedback you submit.


Where legally permitted, we reserve the right to remove or moderate Feedback that violates these Terms or applicable law.


⸻


SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS


Occasionally, information displayed through the Services may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, shipping charges, delivery estimates or product availability.


We reserve the right to correct errors or inaccuracies and update information when necessary.


Where an error materially affects an order you have already placed, we may contact you to provide appropriate options, which may include confirming the corrected order or cancelling the affected item and issuing an applicable refund.


Nothing in this section limits any rights available to consumers under applicable Malaysian law.


⸻


SECTION 13 – PROHIBITED USES


You may use the Services only for lawful purposes.


You must not use the Services:


  • For unlawful, fraudulent or malicious purposes;
  • To violate any applicable Malaysian or international law or regulation;
  • To infringe the intellectual property or other legal rights of KANZO or another person;
  • To harass, threaten, abuse, defame or harm another person;
  • To transmit false, misleading or fraudulent information;
  • To distribute spam, malware, viruses or harmful code;
  • To impersonate another person or organisation;
  • To obtain unauthorised access to accounts, systems or information;
  • To collect personal information about others unlawfully;
  • To interfere with the security, functionality or operation of the Services;
  • To scrape, copy or commercially extract website content without permission; or
  • To use the Services in a way that could damage, disable or impair the website or interfere with another person’s use of the Services.


We reserve the right to restrict, suspend or terminate access to the Services where we reasonably believe these Terms have been violated.


⸻


SECTION 14 – AUTOMATED SYSTEMS AND AGENTS


Where automated systems, software agents, bots or similar technologies access our Services, they must comply with applicable law, these Terms and any technical restrictions implemented on our website.


Automated systems must not:


  • Circumvent security controls;
  • Bypass access restrictions;
  • Interfere with website functionality;
  • Collect information unlawfully;
  • Misrepresent automated activity as human activity where identification is required; or
  • Use our Services in a manner that could cause unreasonable disruption or harm.


We reserve the right to restrict or block automated access to our Services where reasonably necessary to protect our website, customers or business.


⸻


SECTION 15 – TERMINATION


We may suspend or terminate your access to all or part of the Services where reasonably necessary, including where:


  • You violate these Terms;
  • Fraudulent or unlawful activity is suspected;
  • Your use of the Services creates a security risk; or
  • We are required to do so by law.


Termination does not affect any rights, obligations or liabilities that arose before termination.


Sections that by their nature are intended to continue after termination, including Intellectual Property, Limitation of Liability, Indemnification, Governing Law and related provisions, will continue to apply.


⸻


SECTION 16 – DISCLAIMER OF WARRANTIES


We aim to provide accurate information and a reliable shopping experience.


However, except for guarantees, warranties or rights that cannot legally be excluded under applicable law, the Services are provided on an “as is” and “as available” basis.


We do not guarantee that the website will always be uninterrupted, error-free or available at all times.


Nothing in these Terms excludes or limits any statutory rights or guarantees available to consumers under applicable Malaysian law.


⸻


SECTION 17 – LIMITATION OF LIABILITY


To the fullest extent permitted by applicable law, KANZO and its officers, employees, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special or consequential loss arising from your use of the Services where such liability may lawfully be excluded.


However, nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.


Nothing in these Terms is intended to remove or reduce any rights or remedies that consumers are entitled to under Malaysian consumer protection laws.


⸻


SECTION 18 – INDEMNIFICATION


To the extent permitted by applicable law, you agree to indemnify and hold harmless KANZO and its affiliates, employees, agents, contractors, service providers and licensors from third-party claims, losses or liabilities arising directly from:


  1. Your material breach of these Terms;
  2. Your unlawful use of the Services; or
  3. Your infringement of the legal rights of another person.


This obligation does not apply to losses caused by the negligence, wrongful conduct or legal responsibility of KANZO.


⸻


SECTION 19 – SEVERABILITY


If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.


The remaining provisions will continue in full force and effect.


⸻


SECTION 20 – WAIVER AND ENTIRE AGREEMENT


Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.


These Terms, together with our Refund & Return Policy, Privacy Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement between you and KANZO regarding your use of the Services.


Nothing in this section excludes rights or obligations that cannot legally be excluded under applicable law.


⸻


SECTION 21 – ASSIGNMENT


You may not assign or transfer your rights or obligations under these Terms without our prior written consent.


KANZO may transfer or assign its rights and obligations where permitted by applicable law, including as part of a restructuring, business transfer or sale.


Any assignment will remain subject to applicable consumer protection laws.


⸻


SECTION 22 – GOVERNING LAW


These Terms of Service and any separate agreements relating to the Services shall be governed by and construed in accordance with the laws of Malaysia.


Any dispute arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the courts and applicable dispute resolution bodies of Malaysia, unless otherwise required by applicable law.


Nothing in these Terms limits any statutory rights or remedies available to consumers under Malaysian law.


⸻


SECTION 23 – HEADINGS


The headings used in these Terms are provided for convenience only and will not limit or otherwise affect the interpretation of these Terms.


⸻


SECTION 24 – CHANGES TO TERMS OF SERVICE


You may review the most current version of these Terms of Service at any time on this page.


We reserve the right to update, change or replace any part of these Terms where reasonably necessary.


Changes will be posted on our website and will become effective from the date stated in the updated Terms.


Where required by applicable law, we will provide notice of material changes.


Your continued use of the Services after updated Terms become effective constitutes acceptance of those updated Terms, to the extent permitted by law.


⸻


SECTION 25 – CONTACT INFORMATION


Questions regarding these Terms of Service may be sent to:


KANZO ENTERPRISE

Email: kanzojewelry@gmail.com

Business Address: 131, Jalan Petaling, City Centre, 50000 Kuala Lumpur, Malaysia

Phone: +60 11-2376 9839

Business Registration No.: PG0550357-K


For questions regarding returns and refunds, please refer to our Refund & Return Policy.


For information regarding how we collect, use and protect personal information, please refer to our Privacy Policy.


⸻


Last Updated: 19 August 2026