Products & Materials
What materials are your jewellery made from?
Our pieces are made from a range of materials, including 925 sterling silver, surgical steel, titanium steel, platinum-plated brass and gold-plated brass. Our hair claws are made from acetate.
Please check the individual product page for the exact material used.
Is your jewellery suitable for sensitive skin?
Many of our 925 sterling silver, surgical steel and titanium steel pieces are suitable for sensitive skin. However, skin sensitivities vary from person to person, so we cannot guarantee that every material will suit everyone.
If irritation occurs, please stop wearing the item.
Can I wear the jewellery in the shower or while exercising?
It depends on the material.
Our 925 sterling silver, surgical steel and titanium steel pieces are suitable for everyday wear and occasional contact with water. Platinum-plated and gold-plated brass pieces should be removed before showering, swimming or exercising.
To keep your jewellery looking its best, avoid chlorine, seawater, perfume and harsh chemicals. Dry it thoroughly after contact with moisture.
Will the jewellery tarnish or change colour?
The durability of each piece depends on its material, how often it is worn and how it is cared for.
Surgical steel and titanium steel are highly resistant to tarnishing. 925 sterling silver may naturally oxidise over time but can usually be restored with a silver polishing cloth. Plated jewellery may gradually fade with frequent exposure to water, sweat, perfume or chemicals.
How should I care for my jewellery?
Store your jewellery in a dry place when it is not being worn. Avoid direct contact with perfume, lotion, chlorine, seawater and harsh cleaning products.
After wearing, gently wipe the piece with a soft, dry cloth before storing it separately to prevent scratching.
Are earrings sold individually or as a pair?
Most of our earrings are sold as a pair unless the product page states that the item is sold individually.
Our 3-pair earring sets include three complete pairs. Please check the product description before placing your order.
What is the difference between 925 sterling silver, surgical steel and titanium steel?
925 sterling silver contains 92.5% pure silver. It has a bright finish and is commonly chosen for sensitive skin, although it may naturally oxidise over time.
Surgical steel is durable, corrosion-resistant and commonly used for our flat-back earrings.
Titanium steel is strong, colour-lasting and easy to maintain, making it suitable for everyday jewellery.
Always check the individual product page for the exact material and care instructions.
Do your moissanite pieces come with a certificate?
Yes. Our 925 sterling silver moissanite pieces come with a moissanite certificate unless otherwise stated on the product page.
Orders & Promotions
How does the Buy 3, Save 8% promotion work?
Add any three eligible items to your cart and the 8% discount will be applied automatically at checkout. You can mix and match different eligible products.
Unless otherwise stated, the promotion applies to online purchases only.
Can I combine the promotion with another discount code?
Unless otherwise stated, only one promotion or discount code may be used per order.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel your order.
We will try our best to assist, but changes and cancellations cannot be guaranteed once the order has been processed or shipped.
Shipping
How much is shipping within Malaysia?
Standard shipping within Malaysia is RM10 per order.
Orders of RM100 and above qualify for free shipping within Malaysia unless otherwise stated during a promotional period.
How long will it take to receive my order?
Orders are normally processed within 2–3 business days after payment has been confirmed.
Estimated delivery time after dispatch:
- West Malaysia: 1–3 business days
- East Malaysia: 3–7 business days
Delivery times are estimates and may be affected by public holidays, courier delays or peak periods.
How can I track my order?
Once your order has been shipped, tracking information may be sent by email, SMS or WhatsApp, or displayed on your order status page.
Please allow some time for the courier’s tracking system to update after your parcel has been collected.
Do you offer international shipping?
We currently deliver within Malaysia only. Any future international shipping updates will be announced on our website and social media.
What should I do if I entered the wrong delivery address?
Contact us as soon as possible with your order number and the correct address.
Once the parcel has been shipped, we may not be able to change the delivery details. Additional shipping charges may apply if the parcel is returned because of an incorrect or incomplete address.
Returns & Order Issues
Can I return or exchange an item if I change my mind?
All change-of-mind purchases are final. We do not accept returns, exchanges or refunds if the wrong design, colour, size or quantity was selected.
Please check your order carefully before completing your purchase.
Can earrings be returned or exchanged?
For hygiene and safety reasons, earrings and other pierced jewellery cannot be returned or exchanged once sold.
Exceptions may be made if the item arrives damaged or defective, or if you receive the wrong product.
What should I do if I receive a damaged or incorrect item?
Contact us within three days of receiving your order and provide:
- Your order number
- Clear photos or videos of the item
- Photos of the parcel and packaging, where applicable
- A short description of the issue
Once verified, we may offer a replacement, exchange, store credit or refund depending on the situation.
How long do I have to report an order issue?
Damaged, defective or incorrect items must be reported within three days of receiving the order.
Please keep the item and its original packaging while we review your request.
Shopping In Person
Where can I shop KANZO in person?
KANZO regularly appears at pop-up booths, shopping malls, universities and local events around Kuala Lumpur.
Visit our Pop-Up Events page or follow us on Instagram for our latest location, dates and opening hours.
How can I check your upcoming pop-up schedule?
You can view our current and upcoming locations on the Pop-Up Events page. Event details may change, so we recommend checking the page again before visiting.
Are all online products available at your pop-up booth?
Product availability may vary between our website and pop-up booths. Some designs may be available exclusively online or at selected events.
If you are looking for a specific item, please contact us before visiting.
Are online and pop-up promotions the same?
Online and pop-up promotions may be different. Please check the promotion details and validity period before purchasing.
Gifts & Packaging
Does my order come with KANZO packaging?
Yes. Every order comes with KANZO packaging suitable for protecting and presenting your jewellery.
Packaging may vary depending on the product type, order quantity and availability.