Shipping policy

SHIPPING POLICY

1. ORDER PROCESSING

Orders are generally processed and prepared for shipment within 2–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

During peak periods, promotional campaigns or public holidays, processing times may be slightly longer.


2. SHIPPING WITHIN MALAYSIA

We currently offer delivery within Malaysia.

Standard shipping fee:

RM10 per order

Orders of RM100 and above are eligible for free shipping within Malaysia, unless otherwise stated during promotional periods.

Estimated delivery time after dispatch is generally:

West Malaysia: 1–3 business days
East Malaysia: 3–7 business days

Delivery times are estimates only and may vary depending on the courier service, destination and circumstances outside our reasonable control.


3. ORDER TRACKING

Once your order has been shipped, tracking information may be provided to you by email, SMS, WhatsApp or through the order status page.

Please allow some time for the courier tracking system to update after your parcel has been collected.


4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, contact number and recipient information when placing an order.

Please review your delivery information carefully before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible at:

kanzojewelry@gmail.com

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping charges caused by an incorrect or incomplete address provided by the customer may be borne by the customer.


5. DELIVERY DELAYS

Estimated delivery times are provided for reference only and are not guaranteed.

KANZO is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • Courier delays
  • Public holidays
  • Severe weather
  • High delivery volumes
  • Customs processing
  • Incorrect or incomplete delivery details
  • Other unforeseen circumstances

If your parcel is significantly delayed, please contact us and we will assist you in checking the shipment status with the courier.


6. LOST OR MISSING PARCELS

If your tracking information shows no movement for an extended period or you believe your parcel may be lost, please contact us at kanzojewelry@gmail.com.

We will assist in investigating the matter with the courier service.

Please note that courier investigations may require additional processing time.


7. DAMAGED PARCELS

Please inspect your order once it has been delivered.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible and provide:

  • Your order number
  • Clear photographs or videos of the item
  • Photographs of the parcel and packaging where applicable
  • A brief description of the issue

Eligible cases will be handled in accordance with our Refund & Return Policy.


8. FAILED DELIVERY / RETURN TO SENDER

If a parcel is returned to KANZO because of:

  • An incorrect or incomplete address
  • An unavailable recipient
  • Failure to collect the parcel
  • Repeated unsuccessful delivery attempts

the customer may be required to pay an additional shipping fee before the parcel can be shipped again.

Original shipping fees may not be refundable in such circumstances.


9. INTERNATIONAL SHIPPING

International shipping availability may vary depending on the destination.

Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, handling fees or other charges imposed by the destination country unless otherwise stated.

KANZO is not responsible for customs delays or charges imposed by foreign authorities.


10. SHIPPING PROMOTIONS

From time to time, KANZO may offer free shipping or special shipping promotions.

Such promotions may be subject to additional conditions, minimum spending requirements or limited promotional periods.

Promotional shipping terms will apply only during the stated promotional period.


11. CONTACT US

For questions regarding shipping, delivery or order tracking, please contact:

KANZO ENTERPRISE
Email: kanzojewelry@gmail.com
Phone: +60 11-2376 9839
Business Address: 131, Jalan Petaling, City Centre, 50000 Kuala Lumpur, Malaysia

Please include your order number when contacting us regarding an existing order.


Last Updated: 19 August 2026